The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings.
Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce.
A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn:• How a cloud business phone system can enhance
In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of
This webinar will cover questions that organizations should be thinking about: • What are the key benefits and drivers for moving to UCaaS?• What are the architectural options?•
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users
Integrations today and tomorrow The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications
Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of
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