Checklist: Managing Work-From-Home Contact Center Agents

Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified responsibilities within the company. Fortunately, RingCentral well equipped to assist customers with adapting to remote work environments by utilizing cloud capabilities to provide functional collaborative systems. Teams who are looking to ensure and stabilize the ways their business functions can rely on RingCentral to assure their cohesive collaborations, as well as their agent supervision and customer standpoint.

RingCentral’s system has many convenient connectivity functions for customers, including hardware, voice interaction handling, and network and desktop support. They also offer work-from-home best practices, workforce planning, back-office support, and script considerations, which are all aspects that are necessary to manage your company and network. In this document and their communications with us, RingCentral has always made it clear that they will continue to maneuver with a secure, practical workforce system that keeps their customers’ success in mind, even while working from their homes.