Communications
The 2020 Customer Communications Review
Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold? Check out this survey of
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Category: White Papers
Communications
Migrating from a Premises-Based PBX to the Cloud: The Tide Has Turned
This webinar will cover questions that organizations should be thinking about: • What are the key benefits and drivers for moving to UCaaS?• What are the architectural options?•
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Communications
RingCentral Video Security
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users
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Communications
The Power of Connection: Why You Should Integrate Your Business Apps with UCaaS
Integrations today and tomorrow The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communications
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Communications
Evaluating Enterprise Telephony for Microsoft Teams
Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of
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Communications
The ROI of Employee Engagement For CX Leaders
This report highlights how fostering employee engagement enables firms to improve CX results, achieve operational efficiency, and influence the financial health of the business.
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Productivity
The Business Value of IBM Sterling B2B Integration and Managed File Transfer Solutions
In today’s digital economy, the timely and secure flow of information between customers, partners, employees and businesses is crucial for organizational success. Business to Business (B2B) integration and
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Productivity
What Every B2B Company Needs to Know
Are you wondering what the new year has in store for retailers? With the unsurmountable changes experienced in 2020, changes that we are still experience to this day,
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Productivity
Forrester: The Omnichannel Maturity Assessment
Supporting an omnichannel fulfillment program is table stakes in retail today —and particularly in light of pandemic or other market shift conditions. Organizations need to assess their omnichannel
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Productivity
IHL: The Order Management Market
This report takes a brief look at the overall retail OMS software market seize and value. IHL projects that the worldwide Order Management Systems market will grow 97%
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