If you’re the head of IT, there’s a good chance an executive at your organization will ask questions like, “How many support requests have we received this month?”
Since 2007, ServiceNow has continued to experience impressive growth, in terms of both its traction in the market and the functionality offered by its IT service automation solution.
You know more than anyone that managing the IT service desk is a challenging job—and one that’s getting more demanding by the day. New devices and apps, mobility,
You know more than anyone that managing the IT service desk is a challenging job—and one that’s getting more demanding by the day. New devices and apps, mobility,
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they
Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention from maintenance
The value that can be derived from analyzing Big Data is well known: cost savings, productivity gains, and compelling customer insights are but a few of the benefits.
Adoption of software-as-a-service (SaaS) solutions is accelerating. This trend represents a great opportunity for established SaaS companies to expand their customer base. But it also presents challenges for
Foursquare is a local search and discovery social-networking application. Like many fast-growing web companies, Foursquare built the technology foundations for its popular social networking site on Amazon Web
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