Ecommerce continues to grow at an exponential rate. Current predictions have US online shoppers spending $262 billion in 2013 alone. With this much money at stake, organizations are
Extensive research on User Experience Management (UEM) by ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) reveals that UEM is a multi-faceted requirement that includes performance management, business impact, end-user productivity, and
Download Beyond Web Analytics: Understanding the why behind the what of online customer behavior and see how Foglight User Experience Management can help your business better understand your
The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The
Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the
Within minutes of deploying the Dell KACE K1000 Management and K2000 Deployment Appliances, both began tracking Island Hospital’s physical and software assets, detailing all of the applications running
Your overworked IT team has enough responsibilities without assuming the role of HIPAA police. However, adding technologies for HIPAA Security Rule compliance presents an opportunity to improve your
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