Communications
The Innovator’s Guide to the Digital-first Contact Center
What are the 6 must-haves you need to create a digital-first omnichannel contact center with the best CX + EX for your business?
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Category: Communications
Communications
Next-Gen Cloud Contact Centers For Dummies
What can a modern contact center do for you? Learn how to elevate your customer experience, boost agent productivity, and reduce costs. Check it out in our eBook.
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Communications
OMDIA UCaas Provider Scorecard
Omdia ranks RingCentral #1 For the 5th year in a row, Omdia names RingCentral its UCaaS Scorecard leader and the market share leader. Despite a rapidly expanding field,
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Communications
The Productivity Battleground
Every leadership meeting at Amazon starts the same way: complete and utter silence for up to 30 minutes. You walk in, say hello, and then sit in silence
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Communications
2024: The Death of the Meeting?
The conventional meeting—in person, prescheduled, and time-boxed—is out of control. Over the past few years, meeting lengths, attendances, and per attendee costs have all increased significantly. But this
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Communications
Unrecognizable Collaboration
In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their teams.
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Communications
Video First At Work
In this eBook, you’ll learn about how human communicationworks, why video communication is more effective than other communication channels, and how to best integrate video into your existing
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Communications
The State of Unified Communications in 2021 by Metrigy
Prepare for the future of work Resolve all your remote-work challenges with one cloud-based solution. Seamless UX. Contextual collaboration. Exceptional service. Everything integrated. This white paper reveals how
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Communications
Checklist: Managing Work-From-Home Contact Center Agents
Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified
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Communications
Long Hold Times are Killing Your Customer Experience
90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an
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