Up until recently, the majority of US contact centers worked in a traditional, centralized model, with only 13% of agents working remotely at home. Faced with the challenges
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings
Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher
In a nutshell, the pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the
INTRODUCTION: DIGITAL TRANSFORMATION DRIVES THE NEED FORCOMPOSABILITY Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a
From workplace challenges to the daily to-do list, real life is a series of projects. The question is, do schools adequately prepare students for this kind of environment,
Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still
Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the
A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent
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