Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention from maintenance
The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and
Many businesses feel the pain of living with a phone system that lacks the capabilities and flexibility to support rapid growth or business agility. The care and feeding
A recent survey shows that simply using email and spreadsheets to get work done leads to declines in productivity. On average, managers spend two days a week on
ServiceNow surveyed nearly 1,000 managers in the US and the UK to understand the effectiveness of the tools and processes in their corporate environment. Results revealed nearly two
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned
Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. Businesses have adopted 24-hour delivery cycles, and customers assume that their
What’s the most popular way of accessing important information during a firefight? How many people does it really take to solve an IT incident? Is alert fatigue a
Modern company IT responsibilities have changed dramatically in the last 20 years. Where IT used to be a support function to the business, now in most businesses, IT
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