Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to
Learning ITIL is not easy. Memorizing all those technical terms and processes could easily put you to sleep…or maybe make you want to cry. No tears here, my
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time.
In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use
If you’re the head of IT, there’s a good chance an executive at your organization will ask questions like, “How many support requests have we received this month?”
Since 2007, ServiceNow has continued to experience impressive growth, in terms of both its traction in the market and the functionality offered by its IT service automation solution.
You know more than anyone that managing the IT service desk is a challenging job—and one that’s getting more demanding by the day. New devices and apps, mobility,
You know more than anyone that managing the IT service desk is a challenging job—and one that’s getting more demanding by the day. New devices and apps, mobility,
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they
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