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IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial business value for both their IT operations
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Simplify your HR delivery and focus on what you love most—helping great employees build an even greater business. The average HR professional spends 12 hours a week answering
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your
Frustrated by the limitations of CRM and reactive service? Discover a holistic new approach to delivering customer service that can help your business reach new heights of service
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is
Ready to Wow Your Workforce? 5 key initiatives for a service desk that’s built to impress. A rock star service desk keeps a company humming along. But when
Why there’s no need to fear replacing your ITSM legacy suite. Migrating to a modern ITSM platform has myriad benefits. So why aren’t more companies doing it? This
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