Collaboration
IT Strategy on a Page
Business partners find most IT strategies hard to understand and difficult to tie back to business goals. To meet business partners’ expectations, the best companies aim to fit
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Category: Collaboration
Collaboration
Carhartt’s Service Automation Solves Onboarding New Retailers Process
Getting products into retail stores is an essential part of the go-to-market strategy for Carhartt, Inc., America’s premium work wear brand company since 1889. Adding a new retailer
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Collaboration
IDC Vendor Analysis: Worldwide Service Desk Management Software
This IDC study represents a vendor assessment of the service desk management software market using the IDC MarketScape model. This study is a quantitative and qualitative assessment of
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Cloud & Virtualization
Which Hosted VoIP Solution Is More Cost-Effective for You
The versatility of VoIP has made it the leading choice for companies seeking an updated phone system that enables them to do more for less. Coming to the
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Cloud & Virtualization
Unified Communications Buyers Guide: The Top Ten Requirements for a UC Solution
This document offers an overview of the current top ten requirements to consider for a premise-based UC solution, with features called out as well as a ShoreTel case
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Cloud & Virtualization
Build a Better Business Case for UC
This report details Forrester Research, Inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC
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Cloud & Virtualization
9 Things to Consider Before Choosing a Cloud Phone Provider
In today’s economy, flexibility and speed are essential to success. It’s no surprise that more companies are turning to VoIP phone systems to give them the freedom they
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Collaboration
Forester white paper: “Competitive Differentiation Through Innovation In Business Intelligence”
White paper discussing the need for BI in the enterprise to circumvent competition via innovation provided by advanced analytics
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Collaboration
Anatomy of a World-Class IT Organization
This tool will help you measure the impact and effectiveness of your IT function across 20 critical activities. The most progressive organizations use thisanatomy to: • Prioritize performance
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Collaboration
Findings from the 2013–2014 IT Budget Benchmark
The IT Budget Benchmarking Survey will reveal trends in IT budgets and staffing to improve your budgeting process and increase decision-making confidence. The results include a custom report
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