Messaging. Video. Phone. Secured.From basic essentials to dynamic end-to-end encryption, here’s all the tech you need to protect.Explore the best and most advanced ways to prevent cyber attacks
80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey
Up until recently, the majority of US contact centers worked in a traditional, centralized model, with only 13% of agents working remotely at home. Faced with the challenges
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings
Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications system plays a key role in
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher
In a nutshell, the pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the
INTRODUCTION: DIGITAL TRANSFORMATION DRIVES THE NEED FORCOMPOSABILITY Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a
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