More patients are using telehealth than ever before. However, that doesn’t mean that all of them are having a positive experience. Healthcare providers play an important role in
If you’re considering healthcare communications platforms so you can effectively implement telehealth services, be aware that not all platforms are created equally. There are certain features that are
Today, healthcare innovations abound. Yet, patients still experience long wait times or multiple call transfers when contacting their providers. Many providers haven’t adopted modern communications solutions, leading to
Telehealth solutions are fundamentally changing how healthcare provider organizations are organizing, delivering, and distributing healthcare services across the care continuum. With these solutions, clinicians can remotely connect with
The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings.
Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce.
A unified communications platform elevates employee productivity and experience while also boosting your customer experience. In this eBook, you’ll learn:• How a cloud business phone system can enhance
In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of
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