Aberdeen: Information Is Key To ITSM: Boost Support With Reporting Insight

If you’re the head of IT, there’s a good chance an executive at your organization will ask questions like, “How many support requests have we received this month?” and “How quickly do we respond to and resolve support issues?” If you’re running an IT department and your answer to these (or any other key IT question) is “I don’t know,” then your ability to effectively support IT within your organization could be in serious trouble.

IT departments that lack good reporting into their support and service operations could be heading for problems and downtime that would be easy to address if they had the right information.

Read more to find out how reporting can be your crystal ball into IT support and services operations.