Trends 2016: The Future of Customer Service
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities. Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate plans for delivering differentiated services. Gain practical advice from leaders in customer service excellence around a wide range of topics including:
- Making self-service easier
- Proactively engaging with customers
- Improving the experience using new channels
- Streamlining service delivery with prescriptive advice
