IDC Vendor Analysis: Worldwide Service Desk Management Software

This IDC study represents a vendor assessment of the service desk management software market using the IDC MarketScape model. This study is a quantitative and qualitative assessment of the characteristics that explain a vendor’s success in the marketplace and help anticipate a vendor’s ascendancy. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to predefined criteria and one another and highlights the factors expected to be the most influential for success in the market, both short term and long term.